Telecommunications Web Portal (USA)

The problem

Customers needed a self-service way to manage eSIM-based accounts with the same trust and responsiveness as an in-store experience — without overloading support teams.

The approach

Built real-time account management with strong security protocols and integrated AI-driven customer support to resolve common issues without a human agent, while leveraging eSIM technology for seamless activation and switching.

The outcome

Delivered a portal that reduced routine support load while giving customers instant, secure control over their accounts.